Training booking and cancellation terms

Responsive Training Services Ltd · Last updated 21 September 2026

1. Who we are

Courses are provided by Responsive Training Services Ltd, a company registered in England and Wales (company number 11597271), whose registered office is at A10 Haig Enterprise Park, Kells, Whitehaven, Cumbria, CA28 9AN. Responsive Training Services is part of Test Inspect Group. In these terms, “we”, “us” and “our” mean Responsive Training Services Ltd.

You can contact us at info@testinspect.com or on 0800 640 4998.

2. These terms

These terms apply to every course booked with us, however it is booked or paid for. “You” means the person or organisation making the booking. “Delegate” means each person attending. If you book on behalf of an organisation, you confirm you are authorised to accept these terms for it.

Some sections apply differently depending on whether you are a consumer (booking for yourself, outside any trade or business) or a business customer. Where that matters, we say so. Nothing in these terms affects your statutory rights as a consumer.

3. Booking and payment

1. Prices are shown on the booking page per delegate. VAT, where it applies, is shown before you pay.
2. When booking online, you pay in full at the time of booking. Payment is taken securely by our payment provider, Stripe. We never see or store your card details.
3. Your booking is confirmed, and your place reserved, only when payment has been received. We will then email you a confirmation with your booking reference and joining instructions.
4. A contract between us is formed when we send that confirmation email.
5. Business customers who want to pay by invoice or on account can request a place instead of paying online. Those bookings are confirmed in writing by us, and payment is due on the terms stated on the invoice.

4. Delegate details and course requirements

1. You must give us the correct name for each delegate, because certificates are issued in the names you provide. We may charge a reasonable fee to reissue a certificate where a name was supplied incorrectly.
2. It is your responsibility to make sure each delegate meets any prerequisites shown for the course. Where a delegate does not meet them, we may refuse admission, and cancellation charges will apply as set out in section 5.
3. Please tell us about any access requirements, medical conditions or learning needs when you book, so that we can make reasonable adjustments.

5. Changing or cancelling your booking

Substitutions. You may send a different delegate in place of a booked delegate at any time, free of charge. Just tell us the new delegate’s name before the course starts.

Moving to another date. If you ask at least 14 days before the course starts, you may move a booking to another scheduled date of the same course once, free of charge, subject to availability. Later requests, or a second move, are treated as a cancellation.

Cancellations. To cancel, email info@testinspect.com with your booking reference. We calculate any refund from the date we receive your email:

Notice before the course start date	Refund
28 days or more	Full refund
14 to 27 days	50% of the course fee
Less than 14 days, or non-attendance	No refund

These charges reflect the cost to us of a place we can no longer resell and of preparing for your attendance. If you are a consumer, your statutory rights in section 6 apply in addition to this table and take priority over it.

6. Your right to cancel as a consumer

If you are a consumer, the law gives you the right to cancel your booking within 14 days of the day we email your booking confirmation, without giving a reason.

1. If you cancel within that 14-day period and before the course has started, we will give you a full refund.
2. If the course starts within that 14-day period, by completing your booking you ask us to provide the course during the cancellation period. If you then cancel after the course has started, we may deduct an amount in proportion to the part of the course already provided. Once the course has been fully provided, the right to cancel no longer applies.
3. To cancel, tell us clearly by emailing info@testinspect.com or writing to us at the address in section 1. You may use the model cancellation form at the end of these terms, but you do not have to.
4. After the 14-day period, the cancellation table in section 5 applies.

This right applies only to consumers. It does not apply to bookings made by or for a business.

7. If we change or cancel a course

1. Venue. We may move a course to another suitable venue, for example to accommodate demand. We will tell you as soon as we can. If the new venue is materially less convenient for you, you may move to another date free of charge or cancel for a full refund.
2. Trainer and content. We may change the trainer, or make reasonable changes to course content to keep it accurate and current. This will not reduce the overall scope or standard of the course.
3. Cancellation by us. We may cancel or postpone a course if too few delegates have booked, if the trainer is unavailable, or for reasons outside our reasonable control. Where we cancel because of low numbers, we will try to tell you at least 5 working days before the start date.
4. If we cancel or postpone, you may choose either a free move to another date or a full refund of the fees you have paid for that course.
5. We are not responsible for travel, accommodation or other costs you incur because a course is cancelled, postponed or moved, unless the law requires otherwise. We recommend booking refundable travel and accommodation.

8. Refunds

We make any refund due to you within 14 days of agreeing it, using the same payment method you used to pay, unless we agree otherwise with you. Refunds to invoiced customers are made by credit note or bank transfer.

9. Attendance, conduct and safety

1. Delegates should arrive in good time. We may refuse admission to a delegate who arrives late enough to miss a significant part of the course.
2. Delegates must follow our trainers’ instructions and all health and safety rules, including wearing any personal protective equipment required for practical sessions.
3. We may remove a delegate whose behaviour is unsafe, abusive or disruptive. No refund is due in that case.

10. Assessment and certificates

Where a course includes an assessment, a certificate is issued to delegates who complete the course and meet its assessment criteria. We cannot guarantee that a delegate will pass. Certificates remain valid for the period stated for the course, if any.

11. Course materials

Course materials are provided for the delegate’s own use. They remain our intellectual property, or that of our licensors, and may not be copied, resold or used to deliver training without our written permission.

12. Our liability

1. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded.
2. Subject to that, our total liability to you in connection with a booking is limited to the fees you have paid for that booking.
3. For business customers, we are not liable for any loss of profit, business or opportunity, or any indirect or consequential loss.
4. If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable.

13. Events outside our control

We are not responsible for a failure or delay caused by events outside our reasonable control. If such an event affects a course, section 7 applies.

14. Your personal information

We use delegates’ and bookers’ personal information to administer bookings, deliver courses, issue certificates and keep training records, as described in our privacy policy.

15. Complaints

If you are unhappy with any part of our service, please contact us at info@testinspect.com. We will acknowledge your complaint and aim to resolve it promptly.

16. General

1. We may update these terms from time to time. The version that applies to your booking is the one published when your booking was confirmed.
2. If any part of these terms is found to be unenforceable, the rest remains in effect.
3. These terms are governed by the law of England and Wales. If you are a consumer living in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

Model cancellation form

For consumers only. Complete and return this form only if you wish to cancel within your 14-day cancellation period.

To: Responsive Training Services Ltd, A10 Haig Enterprise Park, Kells, Whitehaven, Cumbria, CA28 9AN · info@testinspect.com

I hereby give notice that I cancel my contract for the supply of the following service:
Course and date: ____________________ · Booking reference: __________
Booked on: __________
Name: ____________________
Address: ____________________
Signature (only if sent on paper): __________ · Date: __________

Responsive Training Services Ltd · Registered in England and Wales, company number 11597271 · Registered office: A10 Haig Enterprise Park, Kells, Whitehaven, Cumbria, CA28 9AN.