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Last updated: January 2026

Test Inspect Group (“we”, “us”, or “our”) operates the website and booking portal. This Privacy Policy explains how we collect, use, and protect your personal information.

1. Information We Collect

Information you provide:

  • Account details: Name, email address, phone number, company name
  • Booking information: Inspection requirements, site addresses, project details, welder qualifications
  • Payment information: Purchase order numbers (card payments are processed securely by Stripe – we do not store card details)
  • Communications: Emails, messages, and feedback you send us

Information collected automatically:

  • Usage data: Pages visited, time spent, clicks, and navigation patterns
  • Device information: Browser type, operating system, screen size
  • Cookies: See Section 5 below

2. How We Use Your Information

We use your information to:

  • Process and manage your bookings and qualifications
  • Send booking confirmations, quotes, and test results
  • Communicate about your account and services
  • Improve our website and services
  • Comply with legal obligations
  • Send marketing communications (only with your consent)

3. Legal Basis for Processing (UK GDPR)

We process your data based on:

  • Contract: To fulfil bookings and provide services you’ve requested
  • Legitimate interests: To improve our services and communicate with clients
  • Legal obligation: To comply with industry regulations and legal requirements
  • Consent: For marketing emails and non-essential cookies

4. Data Sharing

We may share your information with:

  • Our sub-brands: Flawed, Responsive, Smart Test Tech, RadPro (all part of Test Inspect Group)
  • Service providers: Payment processors (Stripe), email services, hosting providers
  • Regulatory bodies: When required for certification or compliance purposes
  • Legal authorities: When required by law

We never sell your personal data to third parties.

5. Cookies

We use cookies to:

  • Keep you signed in to your account
  • Remember your preferences
  • Analyse website traffic (Google Analytics)

Cookie types we use:

Cookie Purpose Duration
Session cookies Keep you logged in Until browser closes
tig_cookie_consent Remember your cookie choice 1 year
Google Analytics (_ga, _gid) Analyse site usage Up to 2 years

You can accept or decline non-essential cookies when you first visit our site. You can also clear cookies in your browser settings at any time.

6. Data Retention

We retain your data for:

  • Account information: Duration of your account plus 7 years
  • Booking records: 10 years (required for certification audit trails)
  • Qualification records: Indefinitely (industry requirement)
  • Marketing preferences: Until you unsubscribe

7. Your Rights

Under UK GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate data
  • Erasure: Request deletion (where legally permitted)
  • Restrict processing: Limit how we use your data
  • Data portability: Receive your data in a portable format
  • Object: Object to processing based on legitimate interests
  • Withdraw consent: Withdraw consent at any time

To exercise these rights, contact us at [email protected]

8. Data Security

We protect your data using:

  • SSL/TLS encryption for all data transmission
  • Encrypted database storage for sensitive information
  • Regular security updates and monitoring
  • Access controls limiting who can view your data
  • Secure payment processing through PCI-compliant providers

9. International Transfers

Your data is primarily stored in the UK/EU. Where data is transferred outside the UK (e.g., to service providers), we ensure appropriate safeguards are in place.

10. Children’s Privacy

Our services are not intended for individuals under 18. We do not knowingly collect data from children.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes by email or website notice.

12. Contact Us

For privacy-related enquiries:

Test Inspect Group Email: [email protected] Phone:01946 372220 Address: Unit 3a, Hallwood Road, Workington, Cumbria, CA14 4JR

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk

This policy covers Test Inspect Group and its sub-brands: Flawed, Responsive, Smart Test Tech, and RadPro.